Refund Policy

DEFECTS

All defects and or damage must be reported via email to info@theprintroom.co.za within 48 hours of receiving the product.

We offer a 100% guarantee against manufacturing defects, shipment damage and poor workmanship. In these cases we will collect the product at our own expense and replace/rework the product and deliver to you within 10 working days.

We are not responsible for Customer generated mistakes, errors or defects including spelling errors, typographical or grammatical errors, poor image quality, low resolution images or ordering errors. Please preview your layout/images carefully before ordering.

We do not proof read or correct any artwork/layouts. Any defects other than manufacturing and or shipping, we reserve the right not repair or replace the product.